Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (name, email address, password)
• Subscribe to our newsletter
• Purchase our products or services
• Contact us for support or inquiries
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

• Usage Data: Pages visited, time spent, features used
• Device Information: Browser type, operating system, device identifiers
• IP Address: For analytics and security purposes
• Cookies and Tracking: Session management and analytics (see Cookie Policy)

1.3 Third-Party Information

We may receive information from third-party services if you connect them to your account (e.g., authentication providers, payment processors).

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain our products
• Account Management: Create and manage your account
• Communication: Send you updates, newsletters, and support messages
• Payment Processing: Process transactions and manage billing
• Analytics: Understand usage patterns and improve our services
• Security: Detect fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us in operating our services:

• Payment Processors: Lemon Squeezy (for billing)
• Email Services: Resend (for transactional emails)
• Analytics: Self-hosted Umami (privacy-focused analytics)
• Hosting: Vercel (infrastructure provider)

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security incidents
• Respond to government requests

3.3 Business Transfers

If Snapplica is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmitted over HTTPS/TLS
• Authentication: Secure authentication with Supabase Auth
• Access Controls: Limited access to personal data
• Regular Audits: Security reviews and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Active Accounts: For the duration of your subscription
• Inactive Accounts: 90 days after account closure, unless required for legal purposes
• Transaction Records: Up to 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal information in a portable format.

6.2 Correction and Update

Update or correct inaccurate information through your account settings.

6.3 Deletion

Request deletion of your personal information (subject to legal retention requirements).

6.4 Opt-Out

• Marketing Emails: Unsubscribe via link in emails
• Cookies: Manage through browser settings
• Analytics: We use privacy-focused analytics that don't track individuals

To exercise these rights, contact us at privacy@snapplica.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Self-hosted Umami for privacy-focused analytics
• Preference Cookies: Remember your settings (theme, language)

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements with service providers
• Compliance with GDPR and other data protection laws

9. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at privacy@snapplica.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the “Effective Date” at the top
• Sending an email notification for significant changes

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on consent, contract performance, and legitimate interests
• Right to Object: Object to processing based on legitimate interests
• Right to Restriction: Request restriction of processing
• Right to Lodge a Complaint: Contact your local data protection authority

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information.